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FAQ

- BRAND & PHILOSOPHY

WHAT IS CHEF CEBER'S MISSION?
OUR MISSION IS TO BRING EUROPEAN CHOCOLATE CRAFTSMANSHIP TO NORTH AMERICA AND OFFER CHEFS AND FOOD ENTHUSIASTS THE SAME RAW MATERIALS USED IN THE WORLD'S BEST DESSERT KITCHENS.
WHAT DOES 'CHEF CEBER' MEAN?
'CHEF OF EXCELLENCE IN BELGIAN ELEGANCE' — SYMBOLIZING QUALITY, CREATIVITY, AND MASTERY IN THE ART OF CHOCOLATE.
DO YOU COLLABORATE WITH PASTRY CHEFS?
YES. CHEF CEBER PARTNERS WITH PROFESSIONAL CHEFS AND CULINARY SCHOOLS TO PROMOTE DESSERT INNOVATION.
WHAT SUSTAINABILITY PRACTICES DO YOU FOLLOW?
WE USE SUSTAINABLE COCOA AND SUPPORT FAIR TRADE CERTIFIED SUPPLIERS WHERE POSSIBLE.
ARE YOUR PACKAGING MATERIALS ECO-FRIENDLY?
YES, WE PRIORITIZE RECYCLABLE PACKAGING AND ENCOURAGE BULK PURCHASES TO REDUCE WASTE.

- TECHNICAL & USAGE

CAN CHEF CEBER CHOCOLATES BE TEMPERED?
YES. OUR COUVERTURE CHOCOLATES ARE DESIGNED FOR EASY TEMPERING AND STABLE CRYSTALLIZATION.
WHAT IS THE MELTING TEMPERATURE FOR YOUR COUVERTURE CHOCOLATES?
THE IDEAL MELTING TEMPERATURE IS 45–48°C, WITH WORKING TEMPERATURE AROUND 31°C FOR DARK CHOCOLATE AND 29°C FOR MILK CHOCOLATE.
CAN I USE YOUR SAUCES IN COFFEE OR MILKSHAKES?
YES, OUR SAUCES BLEND PERFECTLY WITH HOT AND COLD BEVERAGES AND PROVIDE PREMIUM FLAVOR.
DO YOU OFFER VEGAN OPTIONS?
WE ARE EXPANDING OUR LINE TO INCLUDE DAIRY-FREE DARK CHOCOLATE AND PLANT-BASED SAUCES.
DO YOUR CHOCOLATES CONTAIN PALM OIL?
NO. WE AVOID PALM OIL AND USE PURE COCOA BUTTER IN ALL OUR COUVERTURE CHOCOLATES.

- WHOLESALE OPERATIONS

DO YOU EXPORT TO OTHER COUNTRIES?
YES, WE CAN SHIP TO THE USA AND SELECT INTERNATIONAL PARTNERS UPON REQUEST.
HOW CAN I OPEN A CHEF CEBER WHOLESALE ACCOUNT?
YOU CAN REGISTER THROUGH OUR WEBSITE OR CONTACT [email protected] FOR ACCOUNT SETUP.
CAN I ORDER MIXED PALLETS?
YES, MIXED PALLETS FOR MULTIPLE SKUS ARE POSSIBLE SUBJECT TO MINIMUM LAYER REQUIREMENTS.
DO YOU OFFER PROMOTIONAL MATERIALS FOR RESELLERS?
YES, WE PROVIDE DIGITAL BROCHURES, PRODUCT SPECS, AND MEDIA ASSETS FOR OUR PARTNERS.
CAN I REQUEST A SAMPLE BOX?
YES, APPROVED B2B CUSTOMERS CAN REQUEST PRODUCT SAMPLES FOR EVALUATION.

- QUALITY & INGREDIENTS

WHERE DO YOUR COCOA BEANS COME FROM?
WE SOURCE COCOA FROM GHANA, IVORY COAST, AND ECUADOR — ENSURING BALANCED FLAVOR AND ETHICAL SUPPLY.
DO YOU USE REAL VANILLA?
YES, WE USE NATURAL VANILLA OR PURE VANILLA EXTRACT IN ALL OUR PRODUCTS TO PROVIDE AUTHENTIC AROMA.
ARE THERE ARTIFICIAL COLORS OR PRESERVATIVES?
NO, OUR RECIPES AVOID ARTIFICIAL ADDITIVES AND FOCUS ON CLEAN LABEL PRODUCTION.
WHAT IS THE COCOA PERCENTAGE IN YOUR DARK CHOCOLATE?
OUR SIGNATURE DARK COUVERTURE CHOCOLATE CONTAINS 57% COCOA SOLIDS.
DO YOUR NUT SAUCES CONTAIN REAL NUTS?
YES, OUR NUT SAUCES CONTAIN UP TO 30% PURE NUTS DEPENDING ON THE VARIETY.

- SUPPORT & LOGISTICS

WHAT HAPPENS IF MY DELIVERY IS DELAYED?
IF DELAYS OCCUR, OUR LOGISTICS TEAM WILL NOTIFY YOU IMMEDIATELY AND TRACK THE SHIPMENT UNTIL ARRIVAL.
DO YOU OFFER PICKUP OPTIONS?
YES, CUSTOMERS IN THE GREATER TORONTO AREA CAN SCHEDULE PICKUP FROM OUR WAREHOUSE BY APPOINTMENT.
CAN I GET TRACKING INFORMATION?
YES, TRACKING DETAILS ARE AUTOMATICALLY EMAILED ONCE YOUR ORDER SHIPS.
WHAT CARRIER SERVICES DO YOU USE?
WE PRIMARILY USE PUROLATOR, FEDEX, AND LTL FREIGHT CARRIERS FOR PALLET DELIVERIES.
DO YOU PROVIDE SDS OR ALLERGEN LISTS?
YES, ALL SAFETY DATA SHEETS AND ALLERGEN INFORMATION ARE AVAILABLE UPON REQUEST.

- MARKETING & COLLABORATION

CAN I BECOME A BRAND AMBASSADOR?
YES, WE PARTNER WITH PASTRY CHEFS AND INFLUENCERS WHO SHARE OUR VALUES AND VISION. APPLY THROUGH OUR WEBSITE.
DO YOU OFFER CO-BRANDING FOR CAFES?
YES, CAFES CAN FEATURE 'CHEF CEBER CHOCOLATE' BRANDING ON THEIR MENUS AND DISPLAYS.
CAN YOU SUPPORT CULINARY EVENTS?
WE SPONSOR OR SUPPLY EVENTS THAT PROMOTE HANDCRAFTED DESSERTS AND PASTRY CULTURE.
DO YOU PROVIDE PHOTOS AND DESCRIPTIONS FOR MY WEBSITE?
YES, OUR PARTNERS HAVE ACCESS TO OUR MEDIA KIT INCLUDING PHOTOS AND BILINGUAL DESCRIPTIONS.
HOW CAN I CONTACT YOUR MARKETING TEAM?
EMAIL YOUR PROPOSAL OR MEDIA INQUIRY TO [email protected].

- ABOUT CHEF CEBER

WHAT IS CHEF CEBER?
CHEF CEBER IS A CANADA-BASED GOURMET BRAND SPECIALIZING IN HANDCRAFTED CHOCOLATE AND DESSERT SAUCES FOR PROFESSIONAL AND RETAIL USE.
WHO OWNS CHEF CEBER?
Chef Ceber is a Canadian company headquartered in Maple, Ontario, operating as the manufacturer and distributor of its own portfolio of chocolate and bakery brands.
WHERE ARE CHEF CEBER PRODUCTS MANUFACTURED?
OUR PRODUCTS ARE MANUFACTURED IN EUROPE UNDER HIGH QUALITY STANDARDS AND IMPORTED TO CANADA FOR DISTRIBUTION.
WHAT MAKES CHEF CEBER UNIQUE?
WE FOCUS ON PROFESSIONAL-GRADE QUALITY, CLEAN INGREDIENTS, AND CHEF-APPROVED PERFORMANCE.

- PRODUCT INFORMATION

ARE CHEF CEBER PRODUCTS SUITABLE FOR PROFESSIONAL USE?
YES, ALL OUR PRODUCTS ARE DESIGNED FOR CHEFS, BAKERIES, CAFES, AND ICE CREAM MANUFACTURERS.
DO YOU OFFER COUVERTURE CHOCOLATE?
YES, WE OFFER MILK (39.5%), DARK (57%), AND WHITE (34%) COUVERTURE COINS IN 2.5 KG PACKAGES.
ARE YOUR PRODUCTS GLUTEN-FREE OR HALAL?
MOST OF OUR PRODUCTS ARE GLUTEN-FREE AND HALAL CERTIFIED. CERTIFICATES ARE AVAILABLE UPON REQUEST.
WHAT ARE YOUR SAUCE PACKAGING SIZES?
OUR SAUCES COME IN 800 G BOTTLES AND 10 KG BUCKETS FOR PROFESSIONAL KITCHENS.
HOW SHOULD I STORE YOUR PRODUCTS?
STORE IN A COOL, DRY PLACE BETWEEN 18–20°C. AVOID SUNLIGHT AND REFRIGERATION.

- ORDERS & PAYMENTS

HOW CAN I PLACE AN ORDER?
PLACE AN ORDER DIRECTLY AT WWW.CHEFCEBER.COM OR EMAIL [email protected] FOR WHOLESALE ORDERS.
WHAT PAYMENT METHODS DO YOU ACCEPT?
FOR RETAIL: CREDIT CARD, PAYPAL, AND E-TRANSFER; FOR B2B CUSTOMERS: WIRE TRANSFER OR INVOICE.
DO YOU OFFER BUSINESS CREDIT TERMS?
YES, APPROVED CUSTOMERS CAN RECEIVE NET-15 OR NET-30 TERMS THROUGH OUR CREDIT AGREEMENT.
CAN I CHANGE OR CANCEL MY ORDER?
ORDERS CAN BE MODIFIED OR CANCELED WITHIN 12 HOURS OF PURCHASE BY CONTACTING [email protected].

- SHIPPING & DELIVERY

WHERE DO YOU SHIP FROM?
ALL ORDERS SHIP FROM OUR TORONTO WAREHOUSE.
DO YOU SHIP NATIONWIDE?
YES, WE DELIVER TO ALL CANADIAN PROVINCES.
WHAT IS THE DELIVERY TIME?
RETAIL: 2–5 BUSINESS DAYS; WHOLESALE: 5–10 BUSINESS DAYS.
DO YOU OFFER PALLET OR COLD SHIPPING?
YES, TEMPERATURE-CONTROLLED DELIVERY IS AVAILABLE FOR LARGE ORDERS OR WARM SEASONS.

- WHOLESALE & PARTNERSHIPS

WHAT DO I NEED TO DO TO BECOME A DISTRIBUTOR?
COMPLETE THE WHOLESALE APPLICATION OR EMAIL [email protected] FOR APPLICATION.
WHAT IS THE MINIMUM ORDER QUANTITY (MOQ)?
FOR EXPORT: 1 PALLET PER SKU (600–750 KG) OR 10 CASES MINIMUM FOR LOCAL B2B CUSTOMERS.
DO YOU OFFER PRIVATE LABEL SERVICES?
YES, WE PROVIDE OEM/PRIVATE LABEL SERVICES FOR QUALIFIED PARTNERS.
CAN YOU CREATE CUSTOM RECIPES OR FLAVORS?
YES, WE COLLABORATE ON CUSTOM PRODUCT DEVELOPMENT FOR LARGE-SCALE ORDERS.
DO YOU SUPPLY TO CAFES AND RESTAURANTS?
YES, WE SUPPLY BULK CHOCOLATE AND SAUCES TO MANY CAFES AND DESSERT SHOPS.

- RETURNS & SUPPORT

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?
REPORT WITH PHOTOS TO [email protected] WITHIN 48 HOURS AND GET HELP WITH REPLACEMENT OR REFUND OPTIONS.
CAN I RETURN A PRODUCT?
DUE TO FOOD SAFETY, OPENED PRODUCTS CANNOT BE RETURNED. UNOPENED PRODUCTS CAN BE RETURNED WITHIN 7 DAYS.
HOW CAN I CONTACT CUSTOMER SUPPORT?
EMAIL [email protected] DURING BUSINESS HOURS OR CALL +1 (431) 442-3237.

- CERTIFICATIONS & COMPLIANCE

ARE YOUR PRODUCTS CFIA COMPLIANT?
YES, ALL CHEF CEBER LABELS ARE BILINGUAL (ENGLISH/FRENCH) AND CFIA APPROVED.
DO YOU HAVE AN SFC LICENSE?
YES, OUR IMPORTER OPERATES UNDER THE SAFE FOOD FOR CANADIANS LICENSE.
CAN YOU PROVIDE COA OR INGREDIENT SPECS?
YES, COAS, ALLERGEN DECLARATIONS, AND NUTRITIONAL VALUES ARE AVAILABLE UPON REQUEST.
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Frequently Asked Questions | Chef Ceber