Shipping Policy

Processing: 1-3 Days Standard: 3-7 Days Expedited: 1-3 Days Coverage: Global

Chef Ceber proudly ships across Canada and to select international destinations. We aim to deliver our high-quality chocolate products quickly, reliably, and in optimal condition. Quality Delivery We use proper packaging and trusted carriers to ensure your handcrafted chocolates arrive in perfect condition.

Standard Processing All orders are processed and prepared for shipping within 1–3 business days from the time of payment confirmation. Weekend & Holiday Orders Orders placed on weekends or holidays will be processed on the next business day. Custom Orders Custom, high-volume, or wholesale orders may require additional time. We'll contact you directly with an estimated fulfillment timeline.

We offer reliable shipping across Canada with multiple options to suit your needs: Standard Shipping Delivery Time: 3–7 business days Economical option for most orders with reliable delivery. Expedited Shipping Delivery Time: 1–3 business days Faster delivery for urgent orders or warm weather. Shipping Details • All shipments are handled by reputable carriers (Canada Post, UPS, FedEx, or others) • Shipping fees are calculated at checkout based on weight, dimensions, and destination • Free shipping may be offered on orders exceeding a certain amount or during special promotions

Local Delivery Local delivery is available in select areas and will appear at checkout if your postal code qualifies. Check at Checkout: Enter your postal code to see if local delivery is available in your area. Pickup Option Pickup can be arranged at our distribution point. You'll be notified when your order is ready for collection. Notification: You'll receive an email with location details when your order is ready for pickup.

For wholesale customers, we offer specialized freight options tailored to your business needs. Pallet Freight • Palletized freight for large orders • Efficient handling for bulk shipments • Cost-effective for high-volume orders Temperature Control Temperature-controlled (refrigerated) transport can be arranged upon request for sensitive products. Recommended: Ideal for maintaining product quality during warm months. Wholesale Logistics Support Please contact us to arrange logistics, get freight quotes, or set delivery timelines for your wholesale orders. [email protected]

Select International Markets We can ship to select international markets upon request. • International customers should contact us directly to confirm availability, pricing, and shipping method • Shipping costs and timelines vary by destination Buyer Responsibilities Customs clearance, import duties, taxes (including VAT), and handling fees are the sole responsibility of the buyer. • You are responsible for all customs fees and import taxes in your country • Familiarize yourself with your country's import regulations for food products • Chef Ceber is not responsible for packages held or returned by customs Delivery Time Disclaimer We cannot guarantee delivery times due to customs delays in destination countries. International shipping times are estimates and can vary significantly.

Tracking Information Once your order ships, you'll receive an email confirmation with tracking details. Your Responsibility: It is your responsibility to track the shipment and ensure someone is available to receive perishable goods. What to Expect • Email notification when your order ships • Tracking number and carrier information • Real-time updates on delivery status • Estimated delivery date

Chef Ceber is not responsible for: • Delays due to carrier service interruptions, weather conditions, or incorrect shipping information provided by the customer • Melting or spoilage due to heat exposure during transit, especially for international or summer shipments Temperature Considerations Chocolate is heat-sensitive. During warm months, we recommend expedited shipping and temperature-controlled options where available. Custom Packaging If you have special packaging or handling needs (e.g., insulated boxes), contact us before ordering. Customer Precautions • Provide accurate shipping address information • Track your shipment and arrange for prompt receipt • Consider expedited shipping during warm weather • Contact us before ordering if you have special requirements

Shipping Questions [email protected] For shipping inquiries, tracking issues, and general support. Wholesale Freight [email protected] For wholesale freight quotes, pallet shipping, and logistics arrangements. Questions About Shipping? Our team is here to assist with any shipping questions, special requests, or concerns about your order delivery. Support Contact